Nationals Park President Abe

Power Baseball League: Dynamics 365 Customer Voice Creation

I would like to relate Dynamics 365 Customer Voice Creation to Nationals Park Presidents but I cannot. Let's continue the Power Baseball League journey by starting the Dynamics 365 Customer Voice creation process! So far we've talked about getting data into our system via manual import (hello historic spreadsheets!). Next we tackled Forms Processing to … Continue reading Power Baseball League: Dynamics 365 Customer Voice Creation

Nationals Park

Power Baseball League: Let’s Add Some Data!

Currently our system is like an empty ball park and it is time to fill it with data and Play Ball! So far in the Power Baseball League, we have been talking about the system but we have not put any data in. Today, we will start to add some data! We are going to … Continue reading Power Baseball League: Let’s Add Some Data!

President's at Nationals park

Power Baseball League: Data Mapping

My other favorite part of going to baseball games at Nationals park is seeing the presidents! Now that we have figured out our core goals for phase 1, we need to figure out how all this data links together. Today we are going to walk through a data mapping exercise for the Power Baseball League. … Continue reading Power Baseball League: Data Mapping

Panel: System Design for Administrators

CRMUG is continuing it's Panel Discussions series where community members spend 30 minutes giving their tips and best practices plus answering attendee questions. This week Ashley Steiner, Seth Bacon, Gus Gonzalez and I led a panel talking about system design. I wanted to share some of my highlights plus you can watch the recording on … Continue reading Panel: System Design for Administrators

May 10 Blog Review

Here is a summary of the most interesting happenings this week in the world of CRM.CustomerEffective: Everybody has bad data – People interact with data so it is not perfect. It naturally is grouped into silos and separate systems. When we try to gather this together into one system it can be very daunting. Plan … Continue reading May 10 Blog Review