Malcolm dancing with Hashtag the Washington DC Pink Monkey mascot

Power Baseball League: The Final Pitch of 2020!

Malcolm is so happy about the 2020 Power Baseball League season that he is dancing for joy! We have covered so much this year in the Power Baseball League! For the final pitch of 2020 is a quick wrap up of what we have done and where we are going. Listen in to this video … Continue reading Power Baseball League: The Final Pitch of 2020!

Washington Nationals Park

Power Baseball League: Customer Voice and Power Automate Build (Part 2)

The fans are coming to this stadium just like all of you lined up to read another Power Baseball League post! The snack prices are much better here 😉 Let's keep going on our work with Dynamics 365 Customer Voice and Power Automate! As we learned last week, the data from Dynamics 365 Customer Voice … Continue reading Power Baseball League: Customer Voice and Power Automate Build (Part 2)

Hashtag at Nationals Park

Power Baseball League: Customer Voice and Power Automate Build (Part 1)

It was looking a bit stormy when we first started working on our Dynamics 365 Customer Voice and Power Automate build but we pulled through in the home stretch! We have been talking for a few weeks about Dynamics 365 Customer Voice and using this to get data into the Power Baseball League. Today we … Continue reading Power Baseball League: Customer Voice and Power Automate Build (Part 1)

Nationals Park

Power Baseball League: Customer Voice and Power Automate with Special Guest Todd Mercer

As per usual, this picture has nothing to do with the article to follow but let's jump in and talk about Customer Voice & Power Automate! It's time for another special guest! Todd Mercer (Blog, LinkedIn, Twitter) joins the Power Baseball League crew to talk about Customer Voice and Power Automate. We talk through how … Continue reading Power Baseball League: Customer Voice and Power Automate with Special Guest Todd Mercer

2020 DMV Regional Chapter Meeting Recap

This week we hosted the 4th Annual DMV Regional Chapter Meeting! This user group event featured chapters from the DC, Maryland, Virginia area namely DC, Reston, VA and Richmond, VA. I wanted to take a few minutes to share a 2020 DMV Regional Chapter Meeting Recap and give you some resources. I have previously shared … Continue reading 2020 DMV Regional Chapter Meeting Recap

Search Twitter based on Contact Details

Hero Insights: Using Power Automate to Set Contact Images

If you are just joining us, I am working on a series to learn about Dynamics 365 and Customer Insights using superheroes! You can check out the full series on the Hero Insights page. Enjoy! Disclaimer Previously, we added data on the Common Data Service. Today, we're using Power Automate for something exciting! I think … Continue reading Hero Insights: Using Power Automate to Set Contact Images

Power Virtual Agents Analytics

Quarantine Chat Bot: How Did it Go?

This week I have talked through a few lessons I've learned related to Power Virtual Agents. We started building a bot as virtual daughter for my parents and it has sentiment analysis, approval flows and so much more. Today I am going to show you the final piece - seeing what is happening in the … Continue reading Quarantine Chat Bot: How Did it Go?

Power Virtual Agents Appointment

Quarantine Chat Bot: Set up an Appointment

I have been talking through how I created a chat bot that I built using Power Virtual Agents to talk to my quarantined parents. We have already looked at how to get started and how to use sentiment analysis to customize responses. Today we are going to set up an appointment! Before getting the scheduling … Continue reading Quarantine Chat Bot: Set up an Appointment

Power Virtual Agent Free Form Text Capture

Quarantine Chat Bot: Sentiment Analysis

Yesterday, I started talking about how I built a chat bot to talk to my parents during this quarantine. We got started by setting up the environment, provisioning the bot, editing the greeting messages, and adding our first question. Now, we are going to add a few more brains into the operation! I wanted the … Continue reading Quarantine Chat Bot: Sentiment Analysis

Power Virtual Agent Greeting

Quarantine Chat Bot: Let’s Build a Virtual Agent!

In these odd days of quarantine, I have spent a lot of time talking to my parents to convince them to stay home or just finding ways to keep them entertained. My mom loves this quarantine life and never has a need to leave but my dad is a bit of a different story. So, … Continue reading Quarantine Chat Bot: Let’s Build a Virtual Agent!