Power Tips: Dynamics 365 for Customer Service

New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter, Blog), Malcolm (LinkedIn, Twitter, Blog) where we talk about new features in the Power Platform.

Resources

Here are some resources for more information on these topics:

• Dynamics 365 for Customer Service Release Notes
• SLAs
  • What’s new with SLAs
  • Custom Time Calculations in SLAs
  • Export and Import Calendars
• Knowledge Management
  • Overview
  • Search using PVA
  • Dataverse Search Integration
  • Analytics
• Teams Integrations
  • Overview
  • Conversation Summary
  • Suggested Contacts
  • Contextual Collaboration
  • Act on records from within Teams

Let us know what other topics you would like us to chat about! Also keep an eye on My Events page to see other upcoming presentations.