It was not too busy in the CRM world this week.
Biggest news was that Microsoft released the Spring 2014 Preview Guide. This highlights Marketing enhancements and the new Unified Service Desk. There are many great features on the horizon!
Sonoma Partners featured Clogged Sync? Call the Plummer. This describes the resolution to several issues with the Server Side Sync in CRM 2013. Some of the issues were resolved with Update Rollup 1 but if you are still having issues you should check out their other recommendations.
Mitch Miliam featured a blog on How to Find What Does Not Exist. This describes how to use a Marketing List to find a subset of records that does not possess a certain quality. The limitations of this method is that it can only be used to find Accounts, Contacts and Leads. Also keep in mind that you will need to rebuild the Marketing List each time you want to get this list. So if this is data you need to gather once a week, it is not the best long term solution.
CustomerEffective posted Security Role Specific Dashboards in CRM 2013. In CRM 2013, System Dashboards no longer need to be visible organization wide. Now you can grant different security roles access to specific dashboards similar to how it is done for forms. This blog goes through that process.
Jukka Niiranen posted about Accessing Special ActivityTypes with the CRM Report Wizard. If you have ever tried to use Advanced Find to view the information from an Opportunity Close or Case Resolution record you probably found it very difficult. However, you can access this information through the Report Wizard. Jukka walks through how to set that up.
That’s all for tonight.