August 21 Blog Review

Lots of tips, tricks and news to share with you this week!
First check out the DynamicsCafe post – Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners. I clicked on this mainly because of the picture of the puppy but I was pleasantly surprised. The video describes how this pet insurance company uses CRM to better serve their customers. They use CRM to route the call to the most appropriate agent based on if they own the same kind of dog or live in the same city. They also use Unified Service Desk to make sure everything they need is right at their fingertips.
PowerObjects did not post and puppy pictures but did share Utilizing Alternate Keys in Dynamics CRM Integrations. Creating an Alternate Key can allow you to interact with records through the API without having the GUID of the record. Keep in mind that adding an Alternate Key will create a new database index on that field.
Be sure to check out How to Ensure a Successful CRM Implementation and Adoption also from PowerObjects. This goes over the important things you need for your CRM rollout to go well including formalizing your business processes before setting up CRM and getting management support and buy-in.
Ms. Dynamics CRM shared Social Engagement (formerly known as Social Listening) Trial. This shows screenshots from the Social Engagement tool and gives instructions on how to try it out yourself!
Finally, let’s check out the tips shared on CRM Tip of the Day:

That’s all for today. Have a great weekend everyone!

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