Let’s jump right in to the CRM news for this week!
Hitachi Solutions presented an innovated way to keep users up to date with Sending Text Message Alerts from CRM 2013. This explains how to use regular CRM email to send texts to your users. Use this to notify them of alerts, things that require their attention or goals they have reached.
Rollup 3 for CRM 2013 has been released. Check out CRM in the Field’s Podcast and Overview for more information. This contains all the links and information you will need to get started with Rollup 3.
CRM Tip of the day had several helpful tips this week to keep us working efficiently. First of all, Do you know what a Wildcard is? This discusses how to use the * as a wildcard when searching in CRM. This is a very helpful feature and is often forgotten or overlooked. Personally, I like to use it on entities that have phone numbers as search fields. That way I can leave off the area code and not worry about formatting differences.
Another tip this week was Understand “First Response Sent” for SLA. This discusses some specific details as part of the Spring Wave enhancements for CRM 2013.
One more helpful tip this week was Adminless Traceless Troubleshooting. This describes how you may be able to use the URL for troubleshooting when you receive the generic “An Error has Occurred” message.
Mitch Milam is helping us this week with Monitoring Prospects and their Email Preferences. This describes the functionality of the “Do not allow Email” and “Do not allow Bulk Email” fields. As well as some discussion on how to review contacts with these fields set and then what to do about it.
Also this week the CRM 2013 Quick Start book was released (only ebook currently). You can get more information and a summary of the chapters on Julie Yack’s blog.
Jukka Niiranen wrote a great blog this week on Update Rollups, Service Packs, Major Releases: Understanding Dynamics CRM Versioning. This goes through what those confusing version numbers actually mean, how to interpret and what to expect going forward. It also has some great explanations of what a Rollup means compared to a Service Pack. This is one to read carefully, not skim!
Thanks for reading! Have a great week!